Redefining Connection
in the Web 3.0 Era

Zoom CX Labs is the premier innovation hub for next-generation Customer Experience. We blend AI-driven empathy with decentralized security.

Explore the Lab

Intelligent CX

Leveraging generative AI to predict customer needs before they arise.

Decentralized Identity

Secure, user-owned identity verification powered by blockchain.

Immersive Spaces

Persistent, spatial audio-video environments for collaborative work.