ZCXLabs | Demo Environment

Mobile Test

Scan this code to load the current profile
configuration on your mobile device.

Setup Guide

This guide explains how to configure your Zoom Contact Center account to read the consumer's navigation history from this demo.

1

Configure the Variable

Tell Zoom to "read" the global Javascript variable.

Location: Admin > Contact Center > Preferences > Variables

Data Type: String (Not JSON)
Value: From website data
Source: Global Javascript Variable
Variable Name: ZCX_CONTEXT_STR

2

Add to Agent Layout

Place the variable on the Agent Desktop.

Location: Admin > Contact Center > Layouts

Select the layout for your queue.
Edit the Profile or Engagement tab.
Drag your new variable (e.g., ConsumerJourney) into the visible list.

Verification

Start a chat. The agent should see:

History: Home > Pricing... | URL: ...

Configuration

Editing Profile

Industry Theme

Environment Setup

Profile Name

Environment

Mode

Entry ID

Entry Type

ZCX API Key

ZCX API Secret ⚠️ Dev Only

URL Targeting

Enable URL targeting

Auto-load this profile if URL matches rules.

Match Type

Trigger Value

Consumer Identity

First Name

Last Name

Phone

Zoomineer

Live Journey

Diagnostics & Health